Frequently Asked Questions
Have a question about PopCon? Want to know about how to meet your favorite celebrities or have questions about cosplay? Here is the place to navigate your way around PopCon. Have a question not answered here? Visit our Contact Us page and send us a message.
General Questions
Yes
If they are a service animal, yes. Otherwise, no, per our contracted facility’s guidelines.
All facilities in which we operate are ADA compliant. Information can be found HERE.
You do not, but might make it easier on you. If you are able to pull up the QR code via your phone, we just need something to scan.
All purchases made via our ticketing platform have a no refund policy. If it is admission, it is transferable, so pass your admission to a friend or family member!
You sure do, and we will do so automatically without you needing to ask, just give us a few business days to process.
They sure will. Each item is its own separate fee. If there is a very long line, the total quantity may be limited to help the celebrity get to more individuals.
If they are refillable water bottles, they sure are!
The loaded question of all loaded questions! We are putting together a good response to this so check back 🙂
Several very good ones, yes 🙂 Just click here.
There will be in 2026, back after many years of being fully digital. Grab one for your family or friend group at registration!
PopCon hosts dozens of fan and celebrity panels over the course of our event’s weekends. Join in the fun of discussions of your favorite topics, or learn something entirely new! For exact dates/times of panels, please refer to our detailed event calendar HERE.
Celebrity Photo Ops are a fantastic opportunity to get a professional photo with a celebrity of your choice, and are highly encouraged. The costs vary depending on the celebrity, and can be discovered on the event’s respective ticketing page or onsite at the Celebrity Photo Ops booth.
We do not mail physical badges or wristbands. All “badges” are provided to the purchaser upon arrival at that event’s registration room. For an exact when, please refer to our general hours HERE.
Yes please 🙂 Generally speaking, your bare feet can not come into contact with any floor. If you have a cosplay that may call this into question, please refer to our cosplay policy HERE
We sure do, and they are HIGHLY encouraged, even for stay-cations! Check HERE for the the available options!
Most facilities have a strict no-outside-food/beverage rule in favor of their respective internal food/beverage providers. That is currently the case with all venues in which we currently are contracted.
A LOT! Rather than hard-code the particular VIP perks into this single answer, the best way to always see the amazing list of bonuses that come with a VIP admission, simply head to the ticketing page of whichever event you are inquiring about, find the VIP admission, and all the perks will be listed right there!
Kids age 10 and under are indeed free with a paying adult. Every adult admission comes with a corresponding “Geekling” admission. Geekling = Kid in the PopCon world. Ages 11 and up are grown-ups 🙂
There is! We provide a discount code for what we collectively call “First Responders” which includes Military, Police, Fire, EMT’s and Nurses! Simply email info@popcon.us and we will make sure you and your team get taken care of!
Why yes we do! The most up-to-date PopCon Code of Conduct can be found HERE
The most up-to-date PopCon Cosplay Policy can be found HERE.
The most up-to-date PopCon Weapon Policy can be found HERE
Guest announcements happen only after we receive a signed contract for that particular event. We will then make the proper scheduling of the announcement for both us and the entity being announced. In the circumstance that it is a long time before the event itself, we often hold onto batches of guests so we announce more at one time.
From your original confirmation email, click on on the button “View Your Order Online”. From that online ticket page, find the ticket you would like to upgrade, and click the “Upgrade” button. Once there, there will be a dropdown of options to be upgraded with the upgrade price. Couldn’t be easier!
Whereas we are highly appreciative you want to participate in the ability to record your podcast live in front of an audience, admission to the event by you, your friends and family is how it is all made possible.
We offer the awards themselves at a significantly discounted rate (or even free in one case free) compared to our peers and we do not profit on those events. Paid admission for you, your friends and family are how we are able to rent the space and infrastructure to provide these amazing events.
HERE (thank you for your interest in covering PopCon!)
Please email info@popcon.us and we can escalate it to the proper individual.
Check this page for information if available.
Admission
Yes
If they are a service animal, yes. Otherwise, no, per our contracted facility’s guidelines.
All facilities in which we operate are ADA compliant. Information can be found HERE.
You do not, but might make it easier on you. If you are able to pull up the QR code via your phone, we just need something to scan.
All purchases made via our ticketing platform have a no refund policy. If it is admission, it is transferable, so pass your admission to a friend or family member!
You sure do, and we will do so automatically without you needing to ask, just give us a few business days to process.
They sure will. Each item is its own separate fee. If there is a very long line, the total quantity may be limited to help the celebrity get to more individuals.
If they are refillable water bottles, they sure are!
The loaded question of all loaded questions! We are putting together a good response to this so check back 🙂
Several very good ones, yes 🙂 Just click here.
There will be in 2026, back after many years of being fully digital. Grab one for your family or friend group at registration!
PopCon hosts dozens of fan and celebrity panels over the course of our event’s weekends. Join in the fun of discussions of your favorite topics, or learn something entirely new! For exact dates/times of panels, please refer to our detailed event calendar HERE.
Celebrity Photo Ops are a fantastic opportunity to get a professional photo with a celebrity of your choice, and are highly encouraged. The costs vary depending on the celebrity, and can be discovered on the event’s respective ticketing page or onsite at the Celebrity Photo Ops booth.
We do not mail physical badges or wristbands. All “badges” are provided to the purchaser upon arrival at that event’s registration room. For an exact when, please refer to our general hours HERE.
Yes please 🙂 Generally speaking, your bare feet can not come into contact with any floor. If you have a cosplay that may call this into question, please refer to our cosplay policy HERE
We sure do, and they are HIGHLY encouraged, even for stay-cations! Check HERE for the the available options!
Most facilities have a strict no-outside-food/beverage rule in favor of their respective internal food/beverage providers. That is currently the case with all venues in which we currently are contracted.
A LOT! Rather than hard-code the particular VIP perks into this single answer, the best way to always see the amazing list of bonuses that come with a VIP admission, simply head to the ticketing page of whichever event you are inquiring about, find the VIP admission, and all the perks will be listed right there!
Kids age 10 and under are indeed free with a paying adult. Every adult admission comes with a corresponding “Geekling” admission. Geekling = Kid in the PopCon world. Ages 11 and up are grown-ups 🙂
There is! We provide a discount code for what we collectively call “First Responders” which includes Military, Police, Fire, EMT’s and Nurses! Simply email info@popcon.us and we will make sure you and your team get taken care of!
Why yes we do! The most up-to-date PopCon Code of Conduct can be found HERE
The most up-to-date PopCon Cosplay Policy can be found HERE.
The most up-to-date PopCon Weapon Policy can be found HERE
Guest announcements happen only after we receive a signed contract for that particular event. We will then make the proper scheduling of the announcement for both us and the entity being announced. In the circumstance that it is a long time before the event itself, we often hold onto batches of guests so we announce more at one time.
From your original confirmation email, click on on the button “View Your Order Online”. From that online ticket page, find the ticket you would like to upgrade, and click the “Upgrade” button. Once there, there will be a dropdown of options to be upgraded with the upgrade price. Couldn’t be easier!
Whereas we are highly appreciative you want to participate in the ability to record your podcast live in front of an audience, admission to the event by you, your friends and family is how it is all made possible.
We offer the awards themselves at a significantly discounted rate (or even free in one case free) compared to our peers and we do not profit on those events. Paid admission for you, your friends and family are how we are able to rent the space and infrastructure to provide these amazing events.
HERE (thank you for your interest in covering PopCon!)
Please email info@popcon.us and we can escalate it to the proper individual.
Check this page for information if available.
Celebrities & Guests
Yes
If they are a service animal, yes. Otherwise, no, per our contracted facility’s guidelines.
All facilities in which we operate are ADA compliant. Information can be found HERE.
You do not, but might make it easier on you. If you are able to pull up the QR code via your phone, we just need something to scan.
All purchases made via our ticketing platform have a no refund policy. If it is admission, it is transferable, so pass your admission to a friend or family member!
You sure do, and we will do so automatically without you needing to ask, just give us a few business days to process.
They sure will. Each item is its own separate fee. If there is a very long line, the total quantity may be limited to help the celebrity get to more individuals.
If they are refillable water bottles, they sure are!
The loaded question of all loaded questions! We are putting together a good response to this so check back 🙂
Several very good ones, yes 🙂 Just click here.
There will be in 2026, back after many years of being fully digital. Grab one for your family or friend group at registration!
PopCon hosts dozens of fan and celebrity panels over the course of our event’s weekends. Join in the fun of discussions of your favorite topics, or learn something entirely new! For exact dates/times of panels, please refer to our detailed event calendar HERE.
Celebrity Photo Ops are a fantastic opportunity to get a professional photo with a celebrity of your choice, and are highly encouraged. The costs vary depending on the celebrity, and can be discovered on the event’s respective ticketing page or onsite at the Celebrity Photo Ops booth.
We do not mail physical badges or wristbands. All “badges” are provided to the purchaser upon arrival at that event’s registration room. For an exact when, please refer to our general hours HERE.
Yes please 🙂 Generally speaking, your bare feet can not come into contact with any floor. If you have a cosplay that may call this into question, please refer to our cosplay policy HERE
We sure do, and they are HIGHLY encouraged, even for stay-cations! Check HERE for the the available options!
Most facilities have a strict no-outside-food/beverage rule in favor of their respective internal food/beverage providers. That is currently the case with all venues in which we currently are contracted.
A LOT! Rather than hard-code the particular VIP perks into this single answer, the best way to always see the amazing list of bonuses that come with a VIP admission, simply head to the ticketing page of whichever event you are inquiring about, find the VIP admission, and all the perks will be listed right there!
Kids age 10 and under are indeed free with a paying adult. Every adult admission comes with a corresponding “Geekling” admission. Geekling = Kid in the PopCon world. Ages 11 and up are grown-ups 🙂
There is! We provide a discount code for what we collectively call “First Responders” which includes Military, Police, Fire, EMT’s and Nurses! Simply email info@popcon.us and we will make sure you and your team get taken care of!
Why yes we do! The most up-to-date PopCon Code of Conduct can be found HERE
The most up-to-date PopCon Cosplay Policy can be found HERE.
The most up-to-date PopCon Weapon Policy can be found HERE
Guest announcements happen only after we receive a signed contract for that particular event. We will then make the proper scheduling of the announcement for both us and the entity being announced. In the circumstance that it is a long time before the event itself, we often hold onto batches of guests so we announce more at one time.
From your original confirmation email, click on on the button “View Your Order Online”. From that online ticket page, find the ticket you would like to upgrade, and click the “Upgrade” button. Once there, there will be a dropdown of options to be upgraded with the upgrade price. Couldn’t be easier!
Whereas we are highly appreciative you want to participate in the ability to record your podcast live in front of an audience, admission to the event by you, your friends and family is how it is all made possible.
We offer the awards themselves at a significantly discounted rate (or even free in one case free) compared to our peers and we do not profit on those events. Paid admission for you, your friends and family are how we are able to rent the space and infrastructure to provide these amazing events.
HERE (thank you for your interest in covering PopCon!)
Please email info@popcon.us and we can escalate it to the proper individual.
Check this page for information if available.
Cosplay
Yes
If they are a service animal, yes. Otherwise, no, per our contracted facility’s guidelines.
All facilities in which we operate are ADA compliant. Information can be found HERE.
You do not, but might make it easier on you. If you are able to pull up the QR code via your phone, we just need something to scan.
All purchases made via our ticketing platform have a no refund policy. If it is admission, it is transferable, so pass your admission to a friend or family member!
You sure do, and we will do so automatically without you needing to ask, just give us a few business days to process.
They sure will. Each item is its own separate fee. If there is a very long line, the total quantity may be limited to help the celebrity get to more individuals.
If they are refillable water bottles, they sure are!
The loaded question of all loaded questions! We are putting together a good response to this so check back 🙂
Several very good ones, yes 🙂 Just click here.
There will be in 2026, back after many years of being fully digital. Grab one for your family or friend group at registration!
PopCon hosts dozens of fan and celebrity panels over the course of our event’s weekends. Join in the fun of discussions of your favorite topics, or learn something entirely new! For exact dates/times of panels, please refer to our detailed event calendar HERE.
Celebrity Photo Ops are a fantastic opportunity to get a professional photo with a celebrity of your choice, and are highly encouraged. The costs vary depending on the celebrity, and can be discovered on the event’s respective ticketing page or onsite at the Celebrity Photo Ops booth.
We do not mail physical badges or wristbands. All “badges” are provided to the purchaser upon arrival at that event’s registration room. For an exact when, please refer to our general hours HERE.
Yes please 🙂 Generally speaking, your bare feet can not come into contact with any floor. If you have a cosplay that may call this into question, please refer to our cosplay policy HERE
We sure do, and they are HIGHLY encouraged, even for stay-cations! Check HERE for the the available options!
Most facilities have a strict no-outside-food/beverage rule in favor of their respective internal food/beverage providers. That is currently the case with all venues in which we currently are contracted.
A LOT! Rather than hard-code the particular VIP perks into this single answer, the best way to always see the amazing list of bonuses that come with a VIP admission, simply head to the ticketing page of whichever event you are inquiring about, find the VIP admission, and all the perks will be listed right there!
Kids age 10 and under are indeed free with a paying adult. Every adult admission comes with a corresponding “Geekling” admission. Geekling = Kid in the PopCon world. Ages 11 and up are grown-ups 🙂
There is! We provide a discount code for what we collectively call “First Responders” which includes Military, Police, Fire, EMT’s and Nurses! Simply email info@popcon.us and we will make sure you and your team get taken care of!
Why yes we do! The most up-to-date PopCon Code of Conduct can be found HERE
The most up-to-date PopCon Cosplay Policy can be found HERE.
The most up-to-date PopCon Weapon Policy can be found HERE
Guest announcements happen only after we receive a signed contract for that particular event. We will then make the proper scheduling of the announcement for both us and the entity being announced. In the circumstance that it is a long time before the event itself, we often hold onto batches of guests so we announce more at one time.
From your original confirmation email, click on on the button “View Your Order Online”. From that online ticket page, find the ticket you would like to upgrade, and click the “Upgrade” button. Once there, there will be a dropdown of options to be upgraded with the upgrade price. Couldn’t be easier!
Whereas we are highly appreciative you want to participate in the ability to record your podcast live in front of an audience, admission to the event by you, your friends and family is how it is all made possible.
We offer the awards themselves at a significantly discounted rate (or even free in one case free) compared to our peers and we do not profit on those events. Paid admission for you, your friends and family are how we are able to rent the space and infrastructure to provide these amazing events.
HERE (thank you for your interest in covering PopCon!)
Please email info@popcon.us and we can escalate it to the proper individual.
Check this page for information if available.